Amy Bartlett gives an insight into her role as Space Services Manager at In-Space Missions.

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Tell us a bit about yourself and how you came to work for In-Space.

My name is Amy Bartlett and I am the Space Services Manager at In-Space. From the age of 11, I have been interested in science and space. This majorly influenced my choice of studies at university. I researched the physics behind the nuclear reactions of supernovae explosions and gained a PhD in Theoretical Nuclear Physics. Through studying physics, I discovered I had an aptitude for writing code and went on to work as part of a website service team. I worked my way up through various service roles until instead of following service processes, I was designing services and processes for others. Writing processes isn’t dissimilar to coding, it requires the same logic and problem-solving skills. I came to work at In-Space because applying my skills and experience to services in the space industry was an opportunity too good to pass up!

What does a Space Manager do and what might an average day look like?

I am responsible for the design, implementation and delivery of the Faraday service, which is our hosted payload or “ride-share” service. Multiple Faraday customers have their payloads hosted on a single In-Space satellite. This means that customers benefit from reduced costs and the greater functionality that a larger satellite brings. It also means that there are fewer satellites in-orbit which contributes to cleaner space. The Faraday service is like riding a bus in space instead of a taxi!

My average days starts with catching up with my colleagues on what I have missed since I was last online. This is usually by checking email and chat messages. This is especially important because I am part-time and I work remotely, so this really helps me to stay connected with my team. We have been rolling out the Faraday service in phases, so I usually spend part of each day configuring our Service Portal to make more of the Faraday service available to customers. The Service Portal helps us manage all service-related activities. The Portal helps us ensure that no task is forgotten and that tasks are completed in the right amount of time. Another part of my job is ensuring that my colleagues and customers know how to use the service, so I spend a part of each day writing documentation such as user guides and communicating changes to the rest of the team. I work closely with our sales team to ensure that the services we have designed are the services that customers want to buy. I update the service design and make improvements based on the feedback from customers and from the sales team. I also monitor and report on the service that we are providing to our customers already manifested on Faraday missions, to ensure that the service we promised them is the service they receive. Basically, I make sure that the service is efficient, on-budget and of value to the customer.

What’s the best thing about working in the space industry?

The buzz it gives me to be writing documents and going to meetings about satellites, payloads and orbits! It makes even the most boring task far more interesting and makes me smile! As much as I love working in the space industry, I don’t think I would love it as much if I wasn’t working at In-Space. Everyone is so friendly and welcoming. Also, In-Space have genuine flexible working, which makes it much easier to achieve a good work-life-balance. To be happy somewhere, I think you need a good balance of things that appeal to your heart and your head, and In-Space has that for me.

What do you do in your spare time?

I have very little “spare” time because I am a parent. My non-work time consists of Star Wars role play, colouring, chasing a balance bike and singing and dancing to songs from Frozen.

Article  by In-Space Missions
Date: 14th June 2021